Reissuance may be requested when a Debit Card is lost or stolen, or when it has suffered damage. When a reissued Debit Card is requested because the original was reported damaged, the original Debit Card remains usable while the reissued card is being processed. The reissued card will have the same PAN as the original and the Debit Card UID will not change.
When a reissued Debit Card is requested because the original was lost or stolen, the original card is closed and the reissued card will have a new PAN. For Debit Cards reported lost or stolen, a new Debit Card UID will be provided by Rize to identify the reissued Debit Card.
The new physical Debit Card will be sent to the Customer's primary address, set via the PUT /customers/:uid endpoint, by default. If the Card needs to be shipped to a different address, the address can be specified in the shipping_address field. Once a Debit Card request has been submitted, the shipping address cannot be changed.
For a more detailed understanding of which reissue reasons are specific to virtual cards and physical cards see the attached hyperlinks.