Create a new Debit Card

Create a new Debit Card and attach it to the supplied Customer and Pool. The Synthetic and Custodial Accounts that belong to the new Card will be automatically determined. The physical Debit Card will be sent to the Customer's primary address, by default. If you would like to send the Debit Card to a temporary shipping address at the Customer's request, please use the Rize Admin tool to request the card.

When a Debit Card creation is successfully requested, the Card will be in the queued state. After the Custodial Partner issues the new card, it will move on to the issued state. When the new Debit Card is being produced, the card will be in the printing_physical_card state. After the Debit Card is produced it will be shipped to the Customer. When the Debit Card is shipped, the card will be in the shipped state.

When the Customer has received their Debit Card, they will need to set their PIN via IVR (Interactive Voice Response). After the Customer succesfully sets the PIN, the Custodial Partner will notify Rize via call back and Rize will update the state in the system to normal.