Customer Statuses

active

The Customer has been created on the Rize platform. The default Custodial Account(s) and Master Synthetic Account for this Customer have been opened per your Program configuration.

archived

The Customer is archived; no actions are available for this Customer. All archived accounts have a $0.00 balance.

identity_verified

The Customer has been approved by the KYC/AML partner's verification process. This Customer's Master Synthetic Account and Custodial Account(s) are in the process of being opened.

initiated

Rize has created the Customer as a result of a post to the Compliance Workflows endpoint. This status will persist until Rize receives a successful request to perform Identity Verification. The Customer status will move to 'queued' after a successful request to perform Identity Verification.

manual_review

The Customer record is under review. A Manual Review status indicates a kyc_status that is not 'approved' or 'denied'. The Status will move from 'manual_review' to either 'identity_verified' or 'rejected' depending on the outcome of the review. See the KYC_Status values for additional states pertaining to Manual Review.

pending_archival

A request has been received to archive the Customer, but the Customer's accounts are still being provisioned. Archival will occur after provisioning is complete. This status is expected to be very short-lived.

queued

Rize has determined that the required Customer PII has been provided and the Compliance Workflow is complete. The Customer record has been sent for KYC/AML partner verification. If the KYC/AML verification returns 'approved' the Customer status will move to 'identity_verified'. If the KYC/AML verification returns 'denied' the Customer status will move to 'rejected'. If the KYC/AML verification status returns 'manual_review' the Customer status will move to 'manual_review'.

rejected

The Customer is not eligible for an account on this Program.

under_review

The Customer's account balances are under review. Rize will not accept Transfer requests for this Customer until their status returns to 'active'. The Customer can continue using their Debit Card while in a status of 'under_review'. The Customer status must be 'active' before entering a status of 'under_review'. Rize will not return an 'under_review' status during any portion of creating a Customer or a Compliance Workflow.

approved

The Customer has been approved by the KYC/AML partner supporting your Program.
This KYC Status will prompt a change to the customer status to 'identity_verified'.

denied

The Customer has been denied access by the KYC/AML partner supporting your Program.

documents_provided

The Customer has supplied identity verification documents.

documents_rejected

The identity verification documents are not valid. Please request valid/clear images of the identity verification documents from the Customer.

manual_review

The Customer has been selected for manual review by the KYC/AML partner supporting the Program. This is an interim step and the Customer KYC Status will likely be moved to Pending Documents.

pending_ID_documents

The reviewer cannot adjudicate the Customer without identity verification documents. The Customer must supply a non-expired government issued photo identification such as a driver’s license or a passport. For more information, please review the Compliance Hub provided by the Rize Compliance team.

pending_poa_documents

The reviewer cannot adjudicate the Customer without address verification documents. The Customer must supply address verification documents before the review can be completed. For more information on acceptable types of documentation, please review the Compliance Hub provided by the Rize Compliance team.

pending_idandpoa_documents

The reviewer cannot adjudicate the Customer without identity and address verification documents. The Customer must supply identity and address verification documents before the review can be completed. For more information on acceptable types of documentation, please review the Compliance Hub provided by the Rize Compliance team.