Customer Statuses

A value indicating the overall state of this Customer:

StatusDescription
activeThe Customer has been created on the Rize platform. The default Custodial Account(s) and Master Synthetic Account for this Customer have been opened per your Program configuration.
archivedThe Customer is archived; no actions are available for this Customer. All archived accounts have a $0.00 balance.
identity_verifiedThe Customer has been approved by the KYC/AML partner's verification process. This Customer's Master Synthetic Account and Custodial Account(s) are in the process of being opened.
initiatedRize has created the Customer as a result of a post to the Compliance Workflows endpoint. This status will persist until Rize receives a Request to onboard a customer to onto a product. The Customer status will move to 'queued' after a successful request to perform Identity Verification.
manual_reviewThe Customer record is under review. A Manual Review status indicates a kyc_status that is not 'approved' or 'denied'. The Status will move from 'manual_review' to either 'identity_verified' or 'rejected' depending on the outcome of the review. See the KYC_Status values for additional states pertaining to Manual Review.
pending_archivalA request has been received to archive the Customer, but the Customer's accounts are still being provisioned. Archival will occur after provisioning is complete. This status is expected to be very short-lived.
queuedRize has determined that the required Customer PII has been provided and the Compliance Workflow is complete. The Customer record has been sent for KYC/AML partner verification. If the KYC/AML verification returns 'approved' the Customer status will move to 'identity_verified'. If the KYC/AML verification returns 'denied' the Customer status will move to 'rejected'. If the KYC/AML verification status returns 'manual_review' the Customer status will move to 'manual_review'.
rejectedThe Customer is not eligible for an account on this Program.
under_reviewThe Customer's account balances are under review. Rize will not accept Transfer requests for this Customer until their status returns to 'active'. The Customer's debit card is automatically locked and can only be unlocked manually by an Admin user after the account is removed from 'under_review'. Any attempts to initiate an ACH transfer from a Customer’s Synthetic Account to an External Account will be blocked. Any attempts to transfer funds between Synthetic Accounts will also be blocked. The Customer status must be 'active' before entering a status of 'under_review'. Rize will not return an 'under_review' status during any portion of creating a Customer or a Compliance Workflow.

KYC_Status Values
A value indicating the state of the Customer's KYC/AML evaluation

StatusDescription
approvedThe Customer has been approved by the KYC/AML partner supporting your Program.
This KYC Status will prompt a change to the customer status to 'identity_verified'.
deniedIf the Customer is in the process of onboarding and enters a kyc_status of denied, the Customer will not be able to open an account. If the Customer previously had a kyc_status of approved and later enters denied after a new KYC evaluation, then certain actions for the Customer’s account will be prohibited.
documents_providedThe Customer has supplied identity verification documents.
documents_rejectedThe identity verification documents are not valid. Please request valid/clear images of the identity verification documents from the Customer.
manual_reviewThe Customer has been selected for manual review by the KYC/AML partner supporting the Program. This is an interim step and the Customer KYC Status will likely be moved to Pending Documents.
pending_ID_documentsThe reviewer cannot adjudicate the Customer without identity verification documents. The Customer must supply a non-expired government issued photo identification such as a driver’s license or a passport. For more information, please review the Compliance Hub provided by the Rize Compliance team.
pending_poa_documentsThe reviewer cannot adjudicate the Customer without address verification documents. The Customer must supply address verification documents before the review can be completed. For more information on acceptable types of documentation, please review the Compliance Hub provided by the Rize Compliance team.
pending_idandpoa_documentsThe reviewer cannot adjudicate the Customer without identity and address verification documents. The Customer must supply identity and address verification documents before the review can be completed. For more information on acceptable types of documentation, please review the Compliance Hub provided by the Rize Compliance team.